Glendale
My car has been making this funny noise, a kind of rattling. I had my husband make the appointment for service with my dealership (Express Auto Spot) After sitting there for hours they told him they could not figure out what was wrong, just to drive it and when it gets worse bring it back. I called them while he was still there, spoke to the manager, and he got them back in gear to figure out what was wrong (I am under a one year warranty) After another hour, they told him that it was our timing belt and it would cost $450 to fix (not covered under warranty). I called Kerry's Auto care to get their price to see if it was better than my dealership. I spoke to Glen, who was perfectly polite, he told me to bring it in so he could do a free assessment so that he could quote me the proper price. I sent my husband his way, in less then an hour my husband sent me a text saying that it was just the A/C line knocking against the air box. Kerry's could have lied to us, could have charged us and changed our timing belt, but they didn't. They told us what was wrong, moved the A/C line over and charged us nothing. I was so impressed that, since my car is actually at manufacturers suggested miles for preventative work on the timing belt. I am having them do it in a couple months. They are my new place to take my car for anything...hopefully it won't be often, but when it's needed, it's going to Kerry's Car Care!