Mariposa
Update to an earlier review. They still provide a reliable service at a good price. However, their incredibly proactive approach to communicating seems to have declined a bit. In the past, they would give updates if delays are expected, etc. The past service required me to constantly call only to find out that, yes...the car is ready. Not sure how long it had been ready. This happened on more than one occasion. Again, they are still very friendly but the service seems to have declined slightly.
Hi Brent - I truly appreciate your feedback, and want to apologize that you have gotten the sense that our communication has declined a bit. Admittedly we have had some changes recently in our staff in an attempt to improve our customer care and provide even more services for our customers - however the last time you were in was during a bit of a transition for us. This is by no means meant to excuse the lack of communication you experienced. However, I want you to know that your concerns are valid and heard loud and clear and has been a top priority for me to resolve over the last few months. I look forward to having an opportunity to prove that to you in the near future!Again, thank you for the honest feedback. Bogi
- Mariposa