Norterra
Although I didn't get the experience I was hoping for, the General Manager (Matthew) personally reached out to me and is making things good. I'm looking forward to starting a new relationship with Matthew and his team. After speaking with Matthew for quite some time (very easy to talk to, understanding, and knowledgeable), I am confident that they now have the right people in place so that they can get back to the Kerry's that I want to bring my vehicles to be worked on.
Hi Mario Ruiz, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Upon further review of you recent visit in addition to the oil change being completed the flush - coolant service was recommended due to the fluid was dark and burnt. Please reach out to us at (623) 572-2727 when you can so we can address this situation directly. Thank you and have a great day.
- Norterra