Glendale
I will start off by saying that I've been bringing all my vehicles to Kerry's over the past ten years. I have always had a good experience at this location, well up until my very recent visit. I took my truck in to get diagnosed for an issue I was having with it. It was a Wednesday when I left it at the shop. I was informed that the work and everything would be done by Friday midday and I would have my truck back. Friday turned into Saturday morning, Saturday morning turned into Saturday afternoon, that turned into maybe before they closed that day. Well needless to say, today is Monday and finally it's ready. I understand things happen that people are not in control of but it was a bit stressful for me. I had to ask a co-worker if he could pick me up at 430am to get to work and ask another to take me home. Next day I had to take my son's car and make him walk to school. Friday I had to take the day off and not get paid for that day. Then to spend the weekend with no vehicle and spending on an uber was a bit frustrating. On a better note, the guys in the office/ shop are all very nice and helpful. I wish my first review on here was one of the Better experiences.
Everything that we do is designed to deliver superior customer satisfaction and it appears we have failed you. We are constantly refining the way we do business and that is only possible thanks to candid feedback like yours. Please know that we are listening. Feel free to reach out to us at 678-355-0002 EXT. 104. We want to do anything we can to ensure a better experience for next time.
- Glendale