Norterra
i called to get a repair estimate on my BMW water pump replacement. i was initially bit reluctant taking my bmw to someone other than a dealership. However, after speaking to the office manager Jose i decided to give them a chance and i am glad i did because not only it was convenient but nice and clean facility. now the cost of repair may not have been less than a bmw dealership repair. Quite honestly, Jose the manager was the reason why we decided to take our car there. He was knowledgeable, caring and professional. the only thing that was bit concerning is that my car was not as clean as when it was brought in. The interior driver side door panel had black grease finger smmuges and of course since they are not a big box dealership, i didn't expect my car to be washed but i wish they are bit more tidy with their work. nevertheless i am still giving them 5 star rating * Remember it’s not the company you always do business with, it’s the people / employees like Jose who works there that makes you want to continue doing business with.
We are so grateful for your feedback! Our staff is constantly hard at work finding ways to exceed customer's expectations and provide seamless service. Thank you so much for taking a few moments to let us know how we are doing.
- Norterra