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Arizona Auto Repair

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8 convenient locations
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 5:00 PM
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 5:00 PM
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 5:00 PM
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 5:00 PM
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 5:00 PM
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 5:00 PM
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 5:00 PM
Mon - Fri: 7:00 AM - 6:00 PM | Sat: 7:00 AM - 5:00 PM

5
Phoenix

I have taken my 2008 Shelby GT500 to Kerry's Car Care 2-times for high-performance upgrades to my car. They do wonderful work and at great prices. The service team are top notch and very friendly. I highly recommend them for any and all of your auto repair or service needs. One of my close friends recommended them to me after having his car repaired with them. So I thought I'd give them a try. I am sure glad I did! Thank you Kerry's Car Care Team!!!

Thank you for letting us know how we are doing! We want every customer to receive the best service we can provide! Aren't you glad that you listened to your friend? We know we are that you did!

- Phoenix
5
Glendale

I had some major issues and repair expenses for my Honda Air Conditioner But All the Team at Kerry Auto we’re able to get my car fixed and in the End Warranty Work took care of repairs not anticipated Thank You

5
Glendale

I had some major issues and repair expenses for my Honda Air Conditioner But All the Team at Kerry Auto we’re able to get my car fixed and in the End Warranty Work took care of repairs not anticipated Thank You

1
Norterra

I called on Thursday and stopped in later that day to fix a broken seatbelt. The GM said he could get a new one for about $430 or a used one for $175. Said he would call Friday morning. No call. I called Friday afternoon- no notes or information but who ever answered said he would look into it and call me first thing Saturday. No call. I called Monday and whoever answered said he would call right back. He called and said they found a used seatbelt that would be delivered Tuesday afternoon. Made arrangements to drop my car off. Was told the total repair would take 2 hours. Tuesday at 1:30 I called to change the drop off to Wednesday morning. Arrived at 6:30 Wednesday. Gave my phone number and address. At 10:20 received a call that the seatbelt had just arrived. Meanwhile, I'm missing work. Was also told at this time the repair would cost $750: $220 for labor, the rest for the seatbelt. I asked what happened to the used one and was told that was the price for the used one. I told them not to do any work and I would get ready to leave so their courtesy shuttle could come pick me up. Called at 11:04 to get a ride. Called back at 11:35, was told the driver left 10 minutes prior. He never arrived. I walked the six blocks to the shop in 95 degree heat. When I arrived, the shuttle driver was leaving with another customer. The employee I requested the ride from looked at me and said "Oh, yeah, he drove all over the neighborhood and couldn't find your street." No call. No communication. He just gave up and went back to the shop. The employee at the desk said "I guess Ramuda is different than Remuda." I responded, "Yes, that's why I spelled it for you this morning." He handed me a key and I walked out only to discover they'd given me someone else's key. I went back. They couldn't find my key anywhere. Finally got my key and left. Worst customer service, terrible accountability, lied about the price and never bothered to correct it, left me stranded 5 1/2 hours for no reason, no apologies for the shuttle driver's incompetence. First and last time I will EVER go to Kerry's Car Care. Lost my business for good.

5
AirPark

Good honest people.

1
Norterra

My parents and I have have been loyal customers for five years. We have three vehicles that have been serviced at the location. Services range from tire replacement, oil changes, air filter changes, a starter replacement, and even a transmission replacement. As you could imagine, we have likely established a relationship with the workers and management. However, I am saddened to say that I’m doubting the reliability of Kerry’s Car Care based on my recent and possibly final experience. I have a 2012 Buick Verano, and in April my transmission needed repair. My vehicle had less that 29,000 miles on it with no past repair or damages. Surprising that a transmission would need replacement, right? Nonetheless, Kerry’s was able to replace the transmission. In July, my vehicle would not start at all and had to be towed to the shop. We believed this had to do with the transmission or starter. During the time of not having my vehicle, the manager Bobby set me up with a rental car that the company would pay for. However, given that I was in Flagstaff at the time instead of Phoenix, the rental car service had a different process for which the shop was not used to. Instead of the company card being automatically charged, I had to put my card on file and then receive a reimbursement. I have yet to receive the $500+ reimbursement since July. After having spoken with Bobby over the phone, through saved text messages, and in-person, I still have not received the check. I call the shop every couple of days due to my demanding schedule, and it is a constant cycle of the shop apologizing for not returning my calls and texts, and for the check not being in my hands. When you say that you will do something, actually follow through with it. I am amazed that this situation has not been rectified. Back to the actual repair. It was determined that the issue was the starter after five week of waiting. I picked up the vehicle and about 30 minutes of driving, the check engine light went on and the gears shifted hard. The same day this happens? I took the car back to Kerry’s and it took them a week to finally get back to me with them saying it has been resolved. Not even 10 minutes later, I get word that it actually is still experiencing the same issues. I suppose they never resolved it in the first place. I waited another week for it to finally be fixed only after I pleaded with the insurance company to call the shop to provide some sort of guidance. All the shop had to do was a “relearn process” on my vehicle’s computer system. This took a considerable amount of my time and money having to use a family member’s car. This whole experience has been immensely difficult. There is a lack of follow through on receiving a call back. I was told by Bobby that I would receive a call from him the next morning at 9am. I did not hear from him that day and even the rest of the week. There is a lack of consideration for how long the customer waits for their vehicle to be repaired. I understand that the shop is busy and there are other responsibilities to address, but you would think that after having built a five year relationship and having a vehicle in the shop several times in a 2-3 month span for the same issues, that the shop would show a sense of urgency. I guess that is a wrong understanding to have. If you are looking for them to posses the same level of consideration for your time, your money, and your vehicle, then I would reevaluate your expectations. If you are looking for minor repairs or tune ups, then this shop can assist. But I would look into other shops for more serious repairs. No doubt they are courteous and friendly, and I greatly appreciate all they have done. However, I recommend looking past their sweet and smiley deposition because that’s not necessarily what quality service is. I am so disappointed that the only shop I truly valued and trusted, has been giving me the run-around on this reimbursement check and when my car was being repaired. I hope others have a more positive experience.

5
Norterra

Great place! Great customer service! We are new to this area and noticed Kerry’s in our neighborhood. Gave them a shot and now I think we found our goto auto service place. AND they have a nice & comfy waiting area!

We are so delighted you took the time to try us. We are even more delighted that we were able to be all that you expected us to be! We hope you give us the opportunity to serve you again!

- Norterra
5
Phoenix

The staff is amazing! They do everything possible to make sure your experience is a great one! John was very helpful and very caring about my situation and went out of his way to go above and beyond! Would recommend to any of my friends or family!!

3
Norterra

Took much longer to get parts and work done than expected. Prices are high and I don't know if I'll be able to come back.

5
AirPark

Had to wait a long while for an oil change but was gifted for my patience. Nice place.

Thank you for sharing the details of your recent visit to our location. We appreciate your feedback!

- AirPark
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Kerry's Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Glendale (623) 939-9491, Phoenix (623) 572-2727, Mariposa (602) 476-2475, Norterra (623) 242-6564, Peoria (623) 440-2922, AirPark (480) 998-1605, Chandler (623) 224-2610, Gilbert (623) 224-2580 if you have any issues in accessing any area of our website.