Mariposa
The car care was magnificent, but customer service wasn't great. Let me explain. I dropped my car off what shuttled somewhere and when it was time to pick me up, the information given in from the driver who dropped me off or to the driver who pick me up me up, what's non-existent because it took them over an hour to pick me up, even though I was 15 minutes down the street. Poor communication by their part made me late for a previous engagement. My car runs like a champ but I felt like they forgot about me.
It seems we had a disconnect and clearly dropped the ball. We want to be #1 when it comes to customer service and clearly we are missing the mark. We are looking into the issue and doing everything we can to correct it as soon as possible. Thank you for reaching out to us and letting us know about this.
- Mariposa