Norterra
The staff is very friendly, and the closest shop to my home. I take both of my BMW and Mazda3 to have their oil changed, tires aligned, and brake fluid flushed (providing my own fluid). And that's about all I trust them with my cars. 1) A while back I needed a coolant flush for my Mazda. The reservoir cap, and manual, specifically say "FL22 ONLY". This spec is only met by a handful of fluids, which none are carried by them. I asked them to give me a quote for a flush with the caveat that I would be providing my own fluid. They said they wouldn't lower the price even if I provided the fluid. Therefore I decided to go with the dealership since the price difference wasn't that great, and the correct fluid was included in the price. 2) Sometime after, my BMW also needed a coolant flush. I asked them if they carried the "blue" coolant thats compatible with BMWs. They told me they only carried the "orange" one that's compatible with most cars (keyword: most). I'm ok with it not carrying the specific fluid, however, they encouraged me to take it in and they "would take good care of me". This is very worry some to me as they know they don't carry the particular fluid, only a "swiss-knife" type fluid. I'm no chemist, but I do understand that every cooling system is different as they contain components of different kinds of alloys and they all react differently to their coolants; you can't expect that because a coolant is compatible with "most" cars, it is going to be compatible with every car. Because of this, I decided to take the it to a german car specialty shop. 3) Recently, I took my BMW for an oil change, the diagnosis of possible engine misfires, and some other minor things. They changed the oil, and that was about it. a) It didn't seem like they diagnosed the engine. They just said to START by changing the spark plugs. b) They didn't do any of the other stuff, and when reminded, they kind of didn't want to. In my opinion, since they didn't get a lot of money from me, it didn't seem like they wanted to spend any more time with my car. c) They also recommended a power steering flush. That's great! Except they recommended their Wynn (Red) package, which is an ATF fluid exchange. My BMW doesn't use ATF in its power steering; the reservoir cap clearly says 'CHF-11S ONLY'. While this was only a recommendation, and may seem benign to most people, an uninformed customer could end up causing damage to his/her vehicle.
We are truly sorry your experience was not to your satisfaction. Lack of focus, carelessness and indifference is not what we are known for. We are sorry your experience was not reflective of our reputation. Our staff is aware of your concern and they are looking into ways that similar issues can be avoided in the future.
- Norterra