Norterra
Friendly people and clean shop, but they can't seem to get an alignment right. They charged me $168!!! for an alignment on my lifted Jeep, almost double, because they said my castor was off after I replaced my tie rods. Castor is a common alignment adjustment, and replacing tie rods does not mess with the castor, but I went along with it. Got the Jeep back and it was all over the road, especially on the highway, so I took it back and told them the issue. I just picked it back up after them having it overnight and they tell me they did not fix the castor issue (which is obvious when driving it), but that I need a new steering gear box (which was just adjusted to specs) and a new track bar joint (which is brand new). Now I'm out $170 for the opportunity to fix something that wasn't an issue before I took it in. Never going there again.
Hi Sam, thank you for reaching out to us and letting us know we dropped the ball. Feedback helps us tackle issues and become a better business. It seems we have failed to serve you the way you deserve. That is unacceptable. Our goal is customer satisfaction and we clearly failed to deliver. We are looking into the issue and doing everything we can to correct it as soon as possible. For you and for future customers.
- Norterra