Norterra
My Story: 3 trips to Kelly’s car care 12 house of wasted time. They lost parts !!! Didn’t tighten Lug nuts. I feel this is very dangerous for my family to use this place for car maintainace. I will never be back nore I will never recommend this place to any one!!! I showed up they said the part (park break cable )was in at 12pm I showed up at 11am and the wrong Part was orderd. I sat and waited untell 530pm, befor they told me they wasted my day. Next they asked me to come back tomorrow. Then two days later I found out that two of my Lug nuts were missing. The mechanic at Kelly’s car care That removed my tires to take my Break Cable off. only tighten down 4 of the 6 lug nuts. One was loose and one was missing. I feel this is is very dangerous and could of caused an accident. His’s job not to forget things. They called me a week later and said the cable was there. They order the wrong park break cable again. I went to OreilIy bought the cable. Then brought it to Kelly’s to get it put on they now had lost my hardwhere and the old cable that they took off. They said they can get all the parts today. I am very concerned about the quality of work done here and think twice befor you bring your family vechicle here!!!
Justin, it seems we had a disconnect and clearly dropped the ball. We are very sorry about that. We stand by our services and want you and every single customer to feel like you received value for your purchase. This is not reflective of our operational standards. We are beyond sorry we did not communicate clearly. Thank you for taking the time to bring up these issues via your review. We are looking into it and have spoken to the staff members involved.
- Norterra