Glendale
I brought my car to the shop because it was making noise from the engine, had power issues, and had issues with dash. Once the noise was repaired (serpentine belt) I received a call saying it cost $800 and recommending several other services to address the power issues for an additional $800 which I approved (totaling $1600). Was told the car would be repaired and ready later that day. While on my way to pickup the car, I received a phone call saying that the vehicle was still not ready, there were still issues. The following day, I received a call saying it would cost an additional $1000 to replace the catalytic converter. I removed the car without doing this repair as I had already spent $1600 and I couldn't afford to spend anymore. All that was offered was a $100 credit off the bill. When driving the vehicle to work then home after removing the car, I experienced worse power/performance issues than I had when I brought the vehicle to the shop and I now had an overheating problem. Brought the vehicle back to the shop asking them to consider a discount on the catalytic converter repair since the previous repairs had a bad issue worse. I was told this vehicle took a weird path for diagnosis and that the vehicle was not drive tested until after they had completed the full $1600 repair. I asked for consideration for discount on catalytic converter repair given the fact the wrong issue was addressed but could get no help. If you go to a restaurant and they give you the wrong order, the customer doesn't have to pay for it but at Kerry's Car Care I guess that's not the case. They really shouldn't diagnose power/driving issues, without driving the vehicle. It's not fair to guess, then go asking for more money. This will be my last experience with these guys.