Arizona Auto Repair

The team at this location has gone above and beyond every time I have brought my vehicles in for service. I am a single mom who has struggled in the past with mechanics taking advantage of me. These guys slow down, answer my numerous questions and listen, really listen, to my concerns. One night I went to drop my truck off after hours. As I was writing the note to explain my concern Ray came out, listened to my concerns and then called Jose at home so he could speak to me personally. They have my business as long as I'm in the valley!

FINALLY found the best auto shop I’ve been looking for since I’ve moved to Phoenix 2 years ago. I trust this shop 100%, which I don’t decide lightly. I have a lot of criteria in my head for what “counts” for a top-notch repair shop. Thouroughnes, clarity in describing possible repairs, timeliness are a few qualifiers. The biggest and most important quality in my book is a shop that will tell you what is NOT necessary, and how to be money-wise with efficiently maintaining my old car. Thank you to your team — A+ in my book.

Very pleased. With the car up on the rack, they actually showed me where my small leaks were - also told me nothing required immediate attention. Will definitely take my car back when it does need repair!!

Nice clean place, very welcoming, but didn't end well. They took apart my fan and didn't put it back together when I let them know they said it came in that way which I know for sure that it didn't and I felt they were basicly calling me a liar. I'm not going to go back there and will advise other to not go there. To bad, I wish it would have been a great experience.

**Updated 5-29-18: My wife received a phone call from one of the managers, saying he is the new manager and wanted to apologize for our first experience. He offered us a free oil change to give them another chance. I took my car since hers had just been serviced. When i arrived they had no notes from the manager about the comped service. I had to call my wife and get the managers name. After about 15min inside the store they said they will service the car free of charge. I dropped the car of around 1145am, and was told the car would be ready well before 5pm. we received a call a little before 430pm saying the car was ready. This is nit picky stuff, I'm still just not sold on this company. Every person that came in it sounded like were all being up sold. I will jump my rating from 1 star to 3 for them at least offering to make the first experience better. *********************************** Being within walking distance to our home, we were ready to give a lot to not use this car shop to maintain our vehicles, but we won't be back. We assumed the prices would be a little higher than the shop we usually go to, but again for the convenience, we were prepared to pay more. We brought in our 2012 Toyota 4Runner with about 97k miles on it. We need an oil change and then the front blinker needed to be replaced. I had purchased the blinker but hadn't had a chance to replace it yet. The quote to replace a blinker was $73!!! They said it was because of this car, to replace the blinker the battery had to be removed... I did the replacement Saturday it took all of 10min. It probably would have taken 5min but I had never replaced a blinker on this car before, only had 1 tool, and by the way, DIDN'T HAVE TO REMOVE THE BATTERY. My wife dropped the car off to them she didn't ask how much the oil change would be, only to replace the blinker. When she picked the car up they charged her $91 for an oil change!! I understand we have a vehicle with higher mileage, but we get the oil change every 5000-6000 miles. the last oil change cost us $40. I would be pretty shocked that 6000 miles would add $50 to an oil change. We really did want to be able to use this shop, being so close to our home. But unfortunately, I don't trust them.

As always, the service, customer care and communication was excellent!!

Already telling everyone I know to use you :)

The car care was magnificent, but customer service wasn't great. Let me explain. I dropped my car off what shuttled somewhere and when it was time to pick me up, the information given in from the driver who dropped me off or to the driver who pick me up me up, what's non-existent because it took them over an hour to pick me up, even though I was 15 minutes down the street. Poor communication by their part made me late for a previous engagement. My car runs like a champ but I felt like they forgot about me.

Spent almost an hour and 45 minutes waiting for an oil change. Finally I asked the when my car would be ready and was told that they forgot I was there and that it had been ready 40 minutes ago. Never again!

My 14 year old Toyota RAV4 is starting to run like new, after 2 visits. City driving requires fast acceleration and take offs. Now I have what it takes to drive confidently around the Valley. Thanks to 180 Automotive and their very competent staff.