Mariposa
I've always been a fan of 180 Degree Automotive, but this last event was pretty horrible. Roughly 20 days ago I started my 2003 Ford Taurus and it started missing and the check engine light came on, so I had it towed to 180 degree auto. They checked the car out for a day and said one of the cylinders wasn't firing and they were going to change out the spark plugs on the suspected cylinder and see if that was the problem. Turns out it wasn't, so they told me it could be the following issues:1. The ignition coil2. The Engine itselfThey suggested replacing the ignition coil first for $530. So I OKed it since I had little choice. After replacing the coil I was called and told that it didn't solve the problem, but "made it slightly better", and that they'd have to replace or dismantle the motor which would cost thousands of dollars. After talking to family it was decided it would be better for me to find another car, and I was ready to sign the title over to 180 degree auto for the $530 bill (yes they were still going to charge me for the ignition coil even though it basically solved nothing). I rented a car since my fiancee would lose her job since she wouldn't be able to get to work. After car shopping for a few days (180 Degree was looking into how to go about the title issue), and talking to family, they decided they would help repair my old car and replace the engine since it would be cheaper then getting another car. We were quoted $4100 (so basically 4630 if you add in the ignition coil).This was decided on Wednesday the 12th of June, and 180 Degree found a used motor with less then 100k in miles. They got the motor in Monday and discovered it had water in it so they sought out another, this next one had even less miles on it. They got it in yesterday (Wednesday the 19th) and when talking to the owner of the motor they discovered that they had "bad information" and that the cylinder that they thought was the problem wasn't really it, and the REAL cylinder was misfiring because, get this, a bad spark plug wire. So after 20 days and $540 later in rental car bills, they tell me that they made a mistake and it wasn't the engine but a spark plug! They fixed everything for free (including waiving the ignition coil replacement bill), and even did an oil change. Trouble is that I was still $540 in the hole for their blunder and while I appreciate their honesty, it is unacceptable that something like this happened.I haven't decided if I am going to push for compensation on our rental car, but it would be nice if they comped it somehow because it seems to be the right thing to do. This was an EXTREMELY costly mistake that could have been MUCH MUCH worse if the decision wasn't made to replace the motor. My car would have been given to 180 Degree Auto that wasn't really broken and I'd likely be stuck with a car loan on a used car. I respect Bogi, the owner, and her staff, but I can't let this issue slide, it is too big to let go.Update:Bogi, the owner, contacted me and we came up with a fair solution to reimburse my expenses. She was clearly disappointed in how things went down and wants to do everything she can within reason to make it right. Will be changing my review because she has really shown honesty and integrity through this nightmare for all involved!Update Number 2: Received a surprise delivery from Edible Arrangements today from Bogi the owner. Really impressive and like I've always said you find the true worth and integrity of a business when something goes wrong, whether bad or good. With 180 degree I think they have demonstrated they care about their customers and mean it.